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Monday, 17 October 2011

OFCOM Jobs Worths

I do not suffer fools gladly and I am constantly astounded at the incompetence of officialdom.

Last week my wife posted off a form to OFCOM to get a special events call that we had last year reissued. The event is five months and three weeks away but OFCOM spent more time telling Helen via email that she needed to apply six months in advance, but that she could apply for the call for use the same event in 2013, if she sent yet another copy off the form in, than it would have taken them to reissue the call.

Note: Last year they issued the call but the paperwork arrived two days after the event. The rule at that time was the call had to be applied for at least one month before and this is still what it says on the top of the form.

1 comment:

  1. This is what has happened to them since the departure of Rod Wilkinson..

    Rod was a genuinely nice guy, who would turn round an SE callsign app in a matter of days - You could call him, check that it was available, and if the paperwork was in, he would confirm if you had it there and then, and he would get the NoV in the post that day.

    I think I had a turn around of 4 days from posting, calling Rod to check, Rod said OK, and the NoV was in the post that day.

    I had the utmost respect for Rod, and his customer service approach..

    Total shame that things are like this, Rod would be shoked, I'm sure